The PostNord Ship Connect Shopify app is now available on the Shopify app store

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This guide will help you install and configure the PostNord Ship Connect for Shopify. We have a short tutorial video in chapter 3

Guide for PostNord Ship Connect Shopify app

1. Introduction

1.2. Key features

2. Prerequisites and requirements

2.1. Shopify plan requirements

3. Getting started

3.1. Installing the app
3.2. Configuring app settings

4. Using the PostNord Ship Connect app

4.1. Creating a shipment
4.2. Managing existing shipments
4.3. Mapping carriers and rates
4.4. Printing labels
4.5. Tracking shipments

5. Frequently Asked Questions (FAQ)

5.1. Pricing, what does it cost to use PostNord Ship Connect?

6. Troubleshooting

6.1. Common issues and solutions
6.2. Contact support

7. Video tutorials

8. Updates and Changelog

Introduction

Introducing the PostNord Ship Connect Shopify app, your go-to solution for seamless and efficient shipping management.

Our user-friendly app simplifies the shipping process by integrating PostNord with your Shopify store, making it easy to manage carriers, shipping methods, and label printing.

With features like automated description generation and adjustable packaging settings, PostNord Ship Connect adapts to your unique business needs. Whether you're shipping domestically or internationally, our app guides you through each step, ensuring accuracy and compliance.

Say goodbye to shipping errors and delays, and embrace the PostNord Ship Connect Shopify app for a streamlined and hassle-free shipping experience.

Key features

Our PostNord Shopify app is designed to simplify your shipping process by integrating PostNord with your Shopify store.

Key features include:

Lightning fast onboarding, start shipping without delay 🚀
Integration to the PostNord "Skicka direkt business"-ecommerce portal
Service Point selector in your checkout
Built in shipping logic to make custom shipping and rate rules in the PostNord "Skicka direkt business"-ecommerce portal💥
Package, documents and pallet support
Automatic shipping and return labels
Automatic description generation for shipping labels
Minimum weight settings for lightweight products
Seamless label printing directly from your orders page🔥

Additionally, we continually add new features every month to enhance the app's functionality, check the changelog here. If you have any feature requests or ideas on how to improve the app, please feel free to contact us.

Prerequisites and Requirements

To use the PostNord Ship Connect Shopify app, a PostNord account is required. However, you can easily create one during the app configuration process in Shopify after installation. This ensures a seamless setup experience and enables you to utilize the app's features right away.

Shopify Plan Requirements

The PostNord Ship Connect app is designed to work with any Shopify plan, ensuring that no matter your subscription level, you can enjoy the benefits of efficient shipping management without needing a special plan.

Please note that Carrier Calculated Shipping (CCS) are required for these features to function properly. Although activation of this feature is free, merchants on a standard Shopify plan will need to switch to annual billing to get it at no extra charge, otherwise it costs $

20/month.

If you need help activating the CCS feature on your Shopify plan, please reach out to our customer support team via Crisp Chat or Crisp Helpdesk, and we'll be glad to assist you.

Getting started

Our user-friendly app guides you through each step, ensuring a streamlined setup process.

Video Tutorial

For a quick overview of the setup process and app features, watch our short tutorial video below:

Installing the App

Visit the PostNord Ship Connect app page on the Shopify App Store.
Click on the "Add app" button.
Log in to your Shopify account if prompted.
Follow the on-screen instructions to install the app on your Shopify store.

Once installed, the app will guide you through the initial setup and configuration process.

Configuring App Settings

To configure the PostNord Ship Connect app, follow these steps:

API Credentials: Enter your PostNord API credentials to connect your PostNord account to the app. If you don't have an account yet, you can create one during this step.
Shipping Preferences: Adjust your shipping preferences, such as default package sizes, carriers, and service point preferences.
Rate Mapping: Map your Shopify shipping rates to the corresponding PostNord services to ensure accurate rate calculation at checkout.
Printer Settings: Set up your label printer preferences for hassle-free label printing.

For detailed instructions and additional settings, refer to the app's in-dashboard guide or our comprehensive online documentation.

Using the PostNord Ship Connect app

Once the PostNord Ship Connect app is installed and configured, you can start creating and managing your shipments directly from your Shopify store.

Creating Shipments

Navigate to the order you wish to ship from your Shopify admin panel.
Click on "More actions" and select "Create shipment with PostNord Ship Connect."
Review the pre-filled shipping details and make any necessary adjustments.
Confirm the shipment details and click "Create shipment."

The app will generate a shipping label and tracking number, which you can print and attach to your package.

Managing Existing Shipments

To manage existing shipments, simply:

Go to the "Apps" section in your Shopify admin panel.
Click on "PostNord Ship Connect."
Select the "Shipments" tab to view all your shipments.
Click on a shipment to view details, reprint labels, or cancel the shipment if necessary.

Mapping Carriers and Rates

To ensure accurate shipping rates at checkout, it's important to map your Shopify rates to the corresponding PostNord services:

In the PostNord Ship Connect app dashboard, navigate to the "Rate Mapping" section.
Select a Shopify rate from the dropdown menu.
Choose the corresponding PostNord service and save your changes.

Repeat this process for each Shopify rate you offer to your customers.

Printing Labels

Printing shipping labels is easy with the PostNord Ship Connect app:

Navigate to the order you wish to ship.
Click on "More actions" and select "Print label with PostNord Ship Connect."
Choose your preferred label format and printer settings.
Click "Print label" to generate and print the shipping label.

Tracking Shipments

To track shipments:

Go to the "Shipments" tab in the PostNord Ship Connect app dashboard.
Click on a shipment to view its details.
Use the tracking number provided to track the shipment's progress on the PostNord website.

Customers will also receive a tracking number via email, allowing them to track their orders independently.

Frequently Asked Questions (FAQ)

Pricing: What does it cost to use PostNord Ship Connect?

The PostNord Ship Connect Shopify app is free to install and use. However, shipping costs will apply based on the rates negotiated with PostNord. These rates depend on factors like shipment volume, destination, and package dimensions.

For specific pricing details, please contact PostNord or refer to your PostNord account.

Troubleshooting

Even with a user-friendly app like PostNord Ship Connect, you may occasionally encounter issues. Our troubleshooting section aims to provide quick solutions to common problems.

Common Issues and Solutions

Issue: Shipping rates not appearing at checkout.
Solution: Ensure that Carrier Calculated Shipping (CCS) is activated on your Shopify plan and that rate mapping is correctly configured in the app settings.
Issue: Unable to print labels.
Solution: Check your printer settings in the app and ensure your printer is properly connected and configured.
Issue: Shipment tracking not updating.
Solution: Tracking updates can take some time to appear. If the issue persists, contact PostNord customer support for assistance.

For more detailed troubleshooting tips, visit our online help center.

Contact Support

If you need further assistance, our support team is here to help:

Crisp Chat: Accessible directly from the app dashboard for quick, live assistance.
Crisp Helpdesk: Submit a support ticket at helpdesk.oktagon.se for more complex issues or inquiries.

Our support hours are Monday to Friday, 9:00 AM to 5:00 PM CET. We aim to respond to all inquiries within one business day.

Video Tutorials

For visual learners, we offer a series of video tutorials covering various aspects of the PostNord Ship Connect app. From installation to advanced settings, these videos provide step-by-step guidance to ensure a smooth shipping process.

Check out our Video Tutorial Library for helpful tips and tricks.

Updates and Changelog

We are committed to continually improving the PostNord Ship Connect app. Stay up to date with the latest updates, new features, and bug fixes by visiting our Changelog.

If you have any suggestions for new features or improvements, we'd love to hear from you! Please contact us with your ideas.

Thank you for choosing the PostNord Ship Connect Shopify app. We're excited to be a part of your shipping journey!


For more information about the PostNord Ship Connect app or for assistance with any other Oktagon products, please visit our website at oktagon.se or our helpdesk at helpdesk.oktagon.se.

If you found this guide helpful, please consider leaving a review on the Shopify app store. Your feedback helps us improve and serves as valuable guidance for other merchants.

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Updated on: 15/11/2023