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# PostNord Ship Connect for Shopify - F.A.Q


${youtube}[PostNord Ship Connect for Shopify - Tutorial video](Jlp1WuBrm4k?si=kLQ8GoFsWJ_JZWxN)

* **Q: What is PostNord Ship Connect for Shopify?**
  * A: PostNord Ship Connect is an integration designed to streamline and efficiently manage PostNord's popular shipping methods for e-commerce merchants. It simplifies order and shipment handling in your store through direct integration with PostNord (Skicka Direkt Business), enabling easy configuration of shipping methods and rules directly in the PostNord portal.

* **Q: What are the key features of the PostNord Ship Connect app?**
  * A: Key features include rapid onboarding, integration with PostNord's "Skicka direkt business" e-commerce portal, configuration of shipping methods, rules, and prices in the PostNord portal, built-in functionality in your Shopify store, support for various types of shipments, automatic generation of shipping and return labels, and seamless label printing.

* **Q: What are the prerequisites for using PostNord Ship Connect with Shopify?**
  * A: You need an account with PostNord with store connection activated in the PostNord portal **Skicka Direkt Business > E-commerce**. Your Shopify store must also enable Shopify Carrier Calculated Shipping (CCS). Contact [Shopify support](https://help.shopify.com/) if you need help activating the CCS feature on your Shopify plan.

* **Q: How do I install the PostNord Ship Connect app on Shopify?**
  * A: Visit the PostNord Ship Connect app page on the [Shopify App Store](https://apps.shopify.com/postnord-ship-connect), click "Install," log in to your Shopify account if prompted, and follow the on-screen instructions to install the PostNord app in your Shopify store.

* **Q: How do I configure the PostNord Ship Connect app settings?**
  * A: After installation, you can configure settings like subscription plans, shipment options (confirmed or unconfirmed shipments), automation preferences, package minimum weight, checkout settings, login credentials, paper size, and label size.

* **Q: How do I create and manage shipments using the PostNord Ship Connect app?**
  * A: Navigate to **Shopify > Orders**, select the orders you want to fulfill or print, and choose **'Create shipping labels'** in the **'More action'** menu. Depending on the app's automation settings, orders can have the status 'Fulfilled' or 'Unfulfilled' in **Shopify > Orders**. 

| To print shipping labels in Shopify, the order must be fulfilled.


* **Q: How do I add shipping methods, prices, and rules in the [PostNord portal](https://portal.postnord.com/)?**
  * A: Log in to the [PostNord portal](https://portal.postnord.com/), go to **Skicka Direkt Business** in the left menu, select **E-commerce** in the top menu, choose your store, and then add or edit a shipping method. Note that currently, SEK, NOK, DKK, EUR, GBP, and USD are supported currencies, but prices and price rules are always set in SEK in the portal.

* **Q: How do I print labels for my shipments?**
  * A: For confirmed shipments, you can print shipping labels directly in your store. For unconfirmed shipments, you must complete your shipments in [PostNord Skicka Direkt Business](https://portal.postnord.com/) by logging in to the portal, selecting **Skicka Direkt Business** in the left menu, then **Shipments** in the top menu, and then **Unconfirmed** to manage the shipment.

* **Q: How do I track shipments?**
  * A: Customers receive a tracking link via email when a shipment is created. You can view the tracking link in the **'Tracking added'** column in **Shopify > Orders** or open an order and click on the tracking link.

* **Q: What are the pricing details for PostNord Ship Connect?**
  * A: PostNord Ship Connect for Shopify currently has two subscription options: monthly ($27) or annual payment ($270). Transportation costs are additional according to the agreement you have with PostNord.

* **Q: How do I troubleshoot issues with PostNord Ship Connect?**
  * A: Common issues include shipping methods not displaying at checkout or tracking links showing no information. These can be due to various reasons such as no selected subscription in the app, Carrier Calculated Shipping (CCS) not activated on your Shopify plan, incorrect shipping zone configuration, or unsupported base currency in your store.

* **Q: How do I contact support for PostNord Ship Connect?**
  * A: You can use the self-support through the [Helpdesk](/en/article/postnord-ship-connect-shopify-938fh7/) to minimize wait times in chat, access live assistance directly in the app or via Oktagon.se, and check the [YouTube video](https://youtu.be/Jlp1WuBrm4k?si=kLQ8GoFsWJ_JZWxN) for useful tips and tricks. Support hours are Monday to Friday, 09:00 to 16:00.